Notes from Yawn | Winning at customer service (and why it matters)

Notes from Yawn | Winning at customer service

By Yawn Team

Notes from Yawn | Winning at customer service (and why it matters)

Starting Yawn we knew that we wanted customer service to always be at the heart of what we do - keeping us in touch with what you need from a nightwear business.

So it's all the more exciting that Yawn has won the @feefo Platinum Trusted Service award - their highest level of award based on consistently delivered gold level service over three years or more.   

Thank you to the team and all our customers for making this possible!

Amazingly we are still at 4.9* with over 1634 (and counting) independently verified geniune customer reviews:

  • 4.9* for Product Reviews
  • 4.9* for Customer Service Reviews

If you want to read more genuine reviews - our latest customer feedback is here.  

Sofia from Yawn commented:  “Nothing makes us happier than listening and learning from our fantastic customers.  They are the reason we exist.  I am especially proud of Holly Coutts in our team who has been delivering such consistently excellent and helpful service.”

Feefo's Director of Customer Success Steph Heasman said "Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”