FAQs

  • Yawn is a women's nightwear brand, committed to helping women switch off and do less.
    Our focus is on doing less. One cut, natural fabrics, made to last. How relaxing.
    Yawn nightwear can be worn all year-round for lounging or sleeping. We have three different fabric types and mix and match options to suit your needs.
    Yawn is a predominantly e-commerce business however, we do have a fantastic group of independent retailers of which you can buy selected pieces in-store.
    Yawn does not sell product on Amazon or EBay as we believe in the value of our products and want to avoid copycat replicas. We do however work with independent stockists of which some sell online.
  • Not yet, at the moment we’re just focusing on female customers. We have big dreams to expand in the future, but we want to concentrate on getting our current product range perfected before taking on the world.
    Products are initially designed with love in a small London studio. All nightwear is then produced in our factory in India and sent back to our dispatch warehouse in Leeds. Both jersey products and socks are made with love in Portugal.
    We travelled all over the world on a quest to find the perfect night-time fabrics. In the end, we decided to create our own three core fabrics to suit the different seasons and needs of our customers – cotton satin, cotton twill and cotton chambray.
    No dry-cleaning needed, ever. We recommend washing your pyjamas or nightshirts with similar colours at 30o. Cashmere socks are to be hand washed.
    You can ework out your dress size using our international chart (see bottoms of the homepage). We operate a dual sizing scheme due to the relaxed nature of our products.
    Now that would be telling... if you find you're still struggling after an hour, grab a friend or give us a call!
  • Confirmation emails will land in your inbox within an hour after purchase. Please check your junk folder just in case it’s been received as spam! If you still have no luck in locating the email, drop us a message at support@loveyawn.com and we’ll check for any typos and resend your confirmation email.
    Once you’re order has been received you’ll receive a confirmation email and another to confirm dispatch with a tracking code.
    It’s likely our dispatch team have had to unexpectedly swap couriers to get your parcel to you asap. Please send us an email with your order number and we’ll provide you with an updated tracking number.
    Mistakes happen! If your order hasn’t been processed for dispatch, we’ll contact our warehouse team to see if we can action a cancellation and your money will be refunded. Please check your order confirmation email and send us an email to support@loveyawn.com with your order number or call us on 0208 810 1094.
    Great idea! You can buy Yawn E- Gift Voucher here valued £25.00, £50.00 or £100.00. Vouchers are redeemable across all products and will be delivered via email. Please note all voucher purchases are non refundable.
    Yes. Our checkout page uses SSL and we don’t keep your payment details logged on any of our systems. You can pay online via card or PayPal.
    Please check for any typos/errors and that all shipping and billing details are complete. Should you still be having difficulty we recommend trying a different web browser or contacting your bank. You’re also welcome to give us a call at 0208 810 1094 and we can process your order and take payment over the phone.
    You can enter your discount or gift card code during the first stage of checkout. When viewing on desktop there will be an entry point on the right hand side under your order summary. Please note Yawn discount codes only work on www.loveyawn.com and only one code can be used per order.
  • Yawn is pleased to be offering free next-day delivery for orders over £50 within the UK. For orders under £50 the delivery charge is £3.95.
    Yawn is pleased to be offering free next-day delivery for orders over £50 within the UK. For orders under £50 the delivery charge is £3.95. If we receive your order by 1pm (UK time) we will dispatch it on the same day to arrive with you the following working day. Please note - orders received after 1pm will be dispatched the following day and orders are dispatched and deliveries happen during the working week (i.e. Monday to Friday).
  • Yes, please make sure the items are in their original and unworn condition with tags in place. You can send the items back within 21 days of receiving them to the returns address: Yawn Returns, c/o Torque, Wortley Moor Road, Leeds, LS12 4JH. All orders come with a delivery note for you to fill in and tell us what you want to happen next (refund or exchange). Recycle the original shipper if possible to send back - you can just re-label it.
    As with all returns please make sure the items are in their original and unworn condition and sent to the returns address: Yawn Returns, c/o Torque, Wortley Moor Road, Leeds, LS12 4JH. If you do not have the delivery note, please include a personal note with the original order number, or name of the original buyer and instructions of what you’d like us to do next including your name, email and new address. We can either exchange the item for a different size or print at the same price, or provide you with a gift voucher to use as and when you please.
    We’re sorry to hear you’re not pleased with your order. Please contact the team with further details at support@loveyawn.com and we’ll get back to you as soon as possible.
    Parcels that are returned to us remain your responsibility and a refund will not be given until we have received them or if they don’t arrive in their original un-worn, clean condition. We recommend that if possible you send your returns using a recorded or signed for service post and that you retain proof of postage. We are really proud of the quality of our products and will be very sorry if we find any faults. If there are any faults we will immediately refund you and also refund your delivery.
    We understand some of you may want to order your Christmas gifts well in advance, which is why we extend our returns eligibility period for orders made from the 1st November to 11th January. Returns requested after 11th January will not be eligible for return unless made within the typical 21day returns period. Please note, throughout the whole year, refunds do not extent to gift vouchers or gift boxes.
    All orders come with a delivery note to tell us what you want to happen next (refund or exchange). Please complete the form and return your order to our dispatch team at the returns address: Yawn Returns, c/o TORQUE, Wortley Moor Road, Leeds, LS12 4JH. We will let you know we have received your item. If you've asked for an exchange we will confirm and send the item you would like. If an item is not in stock we will contact you to discuss what you want to do next. For a refund we will notify you of the approval or rejection of your refund. There should be no problem - rejection will only apply if the items are damaged (we've heard some horror stories!) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.
    To help make sure we manage our stock levels correctly we request that any orders made offline with an independent stockist are returned to them directly for an exchange or refund.